You will receive a tracking number via email once your order ships.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your package status in your account order history.
Shipping Policy Highlights
Refund Policy
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
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Refund Policy
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution
Shipping Policy
How will the delivery be done? We process most of our deliveries by Our Delivery Team.
We recommend you to pay (via Mobile Money & Cash on Delivery) for your order in order to take advantage of our Buyer Protection Program.
Some deliveries may be processed through reputed couriers (there is no added cost to this).
What is the estimated delivery time? Express delivery time is within 24 hours ( same-day ) & 2 days however, this may vary by location whereby upcountry we have to confirm payment and then we send the product. Delivery time for products are usually indicated on the product detail page.
